Shipping Policy

Shipped via RINCOS, with a delivery time of approximately 4–5 business days (excluding holidays). For this shipping method, you must provide your information in English. If you plan to use a SF self-service locker for pickup, please provide the full English address of the locker rather than its code.

Shipping fee: HKD$65
Orders over HKD$380 qualify for free RINCOS shipping.

Orders typically ship 1-2 business days after you place them

Once your order ships, it will arrive in approximately 4–5 business days. However, due to the complexity of international shipping, we recommend ordering ahead of your desired arrival date to ensure timely delivery! As soon as your order is shipped, a tracking code will be sent to you immediately via email.

Chuu Lens is not responsible for parcels returned to us due to circumstances beyond our control, such as the recipient repeatedly failing to sign for the package, being unreachable, or providing incorrect information. In such cases, additional shipping fees will apply, which differ from our usual discounted shipping rates. When we receive a returned parcel, we will contact you by email to arrange next steps. If we do not receive a response or resolution from you within 3 weeks, we reserve the right to dispose of the goods.

To protect the interests of both parties, please record a complete, uninterrupted video of the unboxing process to confirm whether any items are missing. The video must start before the package is opened and must fully document the unboxing process and the items received. If the wrong item was shipped or an item is missing, please report this to customer service within 7 days of receiving the package and provide the video as supporting evidence. Requests made after this period, or without an unboxing video, will not be accepted.

Once you complete your order, we will ship your item out with great speed. Therefore, we only accept order cancellations within 6 hours of your purchase. If this time is exceeded, we must decide whether to accept your cancellation based on the actual shipping status.

We are committed to providing you with a great shopping experience. If you have any questions about your order, please feel free to contact us — we will do our best to help. If you receive the wrong or a defective item, or if your parcel is lost in transit, we will arrange to reship the item to you.

Contact lenses are medical devices and are closely related to personal hygiene. Therefore, we will not accept any returns or exchanges after you receive the package! If you received the wrong item, we will issue a full refund or re-express the replacement item to you, and you do not need to return any items! We apologize that we cannot accept returns if you wish to return the item for any personal reasons. If you have any comments or feedback on our products, please do not hesitate to let us know. Your opinions are the biggest basis for our reference and improvement.